RESORT POLICY & INFORMATION
For a comprehensive understanding of our policy at the resorts, we invite you to peruse the information detailed below.
Boat Transfer Schedules
Upon arrival at Lio Airport, guests will be welcomed by our airport representative for a short land transfer to our private El Nido Resorts Jetty Lounge located in Lio Beach. From here, guests will take their boat transfer to the island resort. We have (3) Regular boat shuttle schedule daily to and from Lio Jetty for guests’ arrival and departure.
- Lio Jetty to Resort – 0745H / 1230H / 1600H
- Resort to Lio Jetty – 0600H / 1000H / 1400H
Should guests wish to be transferred outside these schedules, we can arrange a private boat transfer for an additional cost. Please note that prior arrangements are required for private transfers.
Registration
Check-in time is 3:00 PM; Check-out time is 12:00 noon. Early check-in and late check-out may be requested from the Front Office, subject to availability.
Incidental Deposit
A deposit per room shall be required upon check-in to cover incidental charges. Kindly take note that should the amount of resort charges reach or exceed the incidental deposit, the guest may settle the amount through credit card or cash to keep the incidental deposit intact.
- Miniloc – Php 4,000.00
- Pangulasian – Php 10,000.00
Travel Insurance
The travel insurance included in the room rate is a Personal Accident Insurance and not a Medical Insurance. All expenses including but not limited to testing, medical evacuation, and transportation to the nearest health facility that is related to COVID-19 or symptoms thereof, will be on the personal account of the guest.
Policy on Drones
Flying of drones to/above any of El Nido Resorts properties is not permitted by any individual whether employee or guests, non-resort tourists or local hobbyists. In the event that a drone crashed in any El Nido Resorts property or activity areas, the drone will be reported and turned over to El Nido/Taytay Police for their disposition.
Sustainability Policy
El Nido is an area of high biodiversity, do not attempt to touch/feed/harm/catch any of the animals roaming around the resort. The following items are prohibited at the resorts and beach clubs: spear guns or any kind of fishing gear, cooking or heating equipment, and perishable food items. Guests bringing any of these may be asked to leave the resort without refund. El Nido has a strict ordinance on the use of single-use plastics, please avoid bringing plastic bags, balloons, and toiletries in sachets. We encourage you to bring reef-friendly sunblock and natural insect repellent for your outdoor activities.
Payment Policy
50% deposit is required upon confirmation. Balance is required 21 days prior to arrival for High & Lean Season bookings and 61 days prior to arrival for Peak Period stays. Promotional offers (Advanced Purchase, Packages etc) are subject to different payment policies and terms and conditions.
Cancellation Policy
Cancellations received within 21 days prior to arrival or check-in date during off-peak and 60 days prior during peak period will incur penalty charges.
Rebooking Policy
Rebooking is allowed up to 8 days prior to check-in date for bookings during High & Lean Season, subject to rate difference vs. Best Available Rates for the new travel dates. Bookings during Peak Period are non-re-bookable and are subject to cancellation policy.
Local Government Fees
Rates may change without prior notice in accordance with the implementation of the local government.